Training Phased adoption

figure 4: training process

the system training teach users keystrokes , transactions required run system (umble, 2003) . pilot exercises systems , tests users understanding of system. project team creates skeletal business case test environment takes business processes beginning, when customer order received, end, when customer order shipped. training such not enough adopting information system. users have learning needs (eason, 1988). known learning needs emotional guidance. users need make emotional steps in order make cognitive steps. if fear system due difficult handling may not able understand cognitive steps needed carry out tasks.